How Flash Can Help With Repair Support & Management
Flash Global is more than just a repair vendor or depot. We know what it takes to manage spares that are in or out of warranty.
We can help you reduce total cost of ownership and offer better customer service with shorter transit/lead times. Our processes help ensure that operations, engineering, and quality are all connected and working together. Our engineers study the data along with you and look for patterns and trends that help drive continuous product and service improvements.
For example, we once had a customer who was experiencing a high failure rate on a part. It was a significant problem, but it wasn’t a hardware flaw — it was an issue with the packaging. We went from 12% OBF down to less than 2% through teamwork and a packing change.
Flash Global can streamline your warranty repair operations and control TCO by helping you:
- Increase customer satisfaction with faster shipping and receiving of parts in the after-sales supply chain.
- Easily scale warranty service operations and resources without huge capital outlays for facilities and personnel.
- Use predictive planning data analysis to minimize the likelihood of parts shortages.
- Mitigate risk of trade compliance violations and delays with us taking over as IOR/EOR.
- Minimize repair component inventory with our component management services.
- Recover costs and avoid the gray market by selling parts only to R2 certified recyclers.
- Receive critical business intelligence that helps you improve quality and manage global expansion.
We free you from the daily grind and frustration of troubleshooting problems that are thousands of miles away. While Flash Global’s expert staff handles the details, you’re able to work on strategic goals and execute plans that keep your company focused on future products and trends.
Flash Global has operations in over 130 countries, providing global solutions that are locally fueled. We’ve been doing every part of end-to-end logistics for 35 years, and have specialized in service supply chain solutions for the past 15 years. Our unique logistics and supply chain solutions help companies of all sizes compete and excel in the global marketplace. Your mission is our mission. Let’s talk today.