Your telecommunications equipment touches virtually every aspect of modern life, from basic phones to cutting-edge connected cars, but being able to deliver support services and replacement parts within a matter of hours anywhere in the world is an epic challenge. When you partner with Flash Global, we handle the post-sale logistics and service details so you can focus creating innovative telecommunications solutions. We’ll help you keep your global customer base happy with superior service that keeps communication flowing.
Even better, your SLAs with customers are our key performance indicators, so they drive every action we take.
We support telecom OEMs who have combined annual revenues totaling over $1.2 billion, including companies that provide switches, gateways, routers, transmission media, repeaters, hubs, and more. We work with these companies to supply core service supply chain functions, including repairs, logistics, storage, and international trade compliance.
The Challenges of Global Product Support
Telecommunications companies play a critical role in technology innovation, with products that revolutionize how people communicate with each other and with IoT devices. Yet, as people and things become more connected, there is less room for error. Even brief service disruptions can affect business and hurt your brand reputation.
Providing rapid response times is always critical, but it is especially arduous when your installed base is located across the globe. The challenge is for OEMs to coordinate across field service technicians, call centers and spare parts inventory in multiple countries, all while delivering rapid response times and accurate technical services — exactly what is needed to rectify the issue with your customers to keep their communications operational.
This is where Flash steps in. We can provide diagnostic services, service your equipment, and deliver replacement parts around the globe in timelines that meet your warranty and service level agreement obligations.
Flash Global has developed technology, processes and robust reporting capabilities specifically designed to provide inventory visibility and accuracy throughout your after-sales supply chain. We do this by consistently shipping parts on time and keeping defective parts in-country or in-region for screen and test whenever possible. This reduces turnaround time for returned parts identified as no-trouble-found (NTF) or no-fault-found (NFF).
Struggling to handle after-sales service needs in the growing secondary market for smartphones? Unsure about the best way to reclaim and recycle used parts and products? Concerned about the ever-evolving international trade agreements and tariffs? Flash Global can help.
How We Can Help
You make the sale and Flash Global takes over from there to support your products around the world. Our goals are your goals — minimize product downtime, optimize spare parts warehousing to deliver within SLAs, and reduce total cost of ownership.
We do this by designing best-in-class solutions around your installed base and SLAs. In fact, we built our world-class tool, FlashTrac, to respond to the many challenges of the service supply chain. Here are a few supply chain management tasks FlashTrac can do for you:
- Provide end-to-end visibility into your global parts inventory.
- Reduce inventory costs.
- Empower you to place orders based on availability by location.
- Handle the logistics of delivering a part to a specific location within a 2-hour or 4-hour window.
- Facilitate the completion, delivery and storage of trade compliance documentation.
- Alleviate many of the top challenges telecom OEMs face.
Our service supply chain capabilities help our customers achieve an average of 98%+ KPIs in shipping and receiving accuracy, on-time performance metrics, inventory accuracy, and dock-to-stock on-time performance.
In short, we help you keep your customers satisfied and coming back for more.
Our services include:
- Spare parts logistics that delivers replacement parts to the right place at the right time, minimizing overhead and downtime.
- In-region technical services that gets parts back into operation quickly.
- Country-specific regulatory and trade compliance.
- Field services – dispatching service technicians to quickly address problems.
- Asset recovery and recycling.
- Rapid support in more than 170 countries
Learn more about our all of our service supply chain offerings.