You manufacture state-of-the-art retail technology hardware but delivering service and replacement parts anywhere in the world in a matter of hours can be an epic challenge, especially during peak retail seasons. By partnering with Flash Global to handle your product service and spare parts logistics, you can focus on sales and innovation, while Flash keeps your international customer base happy with quick responses that help keep their businesses selling and collecting cash.
Best of all, we have experience in designing solutions specifically built for retail and cash automation equipment companies like yours.
Flash Global supports retail technology OEMs who collectively have annual revenues of $112 billion — companies that provide point-of-sale systems, cash management and automation systems, and self-checkout equipment.
The Challenges of Global Product Support
Retail technology hardware, whether a cash automation system or self-checkout equipment, plays an essential role in keeping companies in the consumer goods sector open for business, ready to make the sale and able to address the demands of cash machine users.
The challenges for OEMs to manage millions of point-of-sale systems are many. They include coordinating across call centers, field service technicians, and spare parts inventory in multiple countries, all while delivering rapid response times and accurate technical services — a complex mix of exactly what retailers need so they can keep collecting cash.
Downtime is costly. Not only is your brand reputation at stake but downtime can also have a significant impact on revenue. Flash Global delivers replacement parts to the field in timelines that meet your warranty and service level agreement obligations — a cornerstone of building trust with your customers.
Need support with rapid delivery to your installed base in global markets? Not sure what post-sales solutions are available under one roof? Confused by country-specific rules and regulations for trade compliance? Flash can help.
How We Can Help
Flash Global’s world-class service supply chain software integrates quickly and seamlessly with a variety of ERP, CRM and planning platforms, using a range of protocols and systems.
Our software, FlashTrac, provides:
- Actionable data in a single view.
- Transparency across countries and time zones.
- An easy-to-use mobile app.
- Integration with all transportation carriers, including UPS, FedEx, DHL, Transpac, and more.
In pursuit of inventory management perfection, our service supply chain capabilities help our customers achieve on average more than 98% on KPIs in shipping and receiving accuracy, on-time performance metrics, inventory accuracy, and dock-to-stock on-time performance.
In short, we help you keep your customers satisfied and asking for more.
Our services include:
- Spare parts logistics to get replacement parts to the right place at the right time, minimizing overhead and downtime.
- Field Services – sending service technicians to quickly address problems.
- In-region parts repairs to get parts back into operation quickly.
- Asset recovery and recycling.
- Country-specific regulatory and trade compliance functions.
- Rapid support in more than 170 countries
Learn more about our full list of service supply chain offerings.