Every business wants to improve efficiencies in their workflow, which is where your printing technology products come in. Every device must operate as designed to maintain high levels of productivity.
Can you support customers both large and small on a worldwide basis? Flash Global is the partner you need to handle technical services and spare parts logistics to keep customers operating at peak efficiency, so you’re free to focus on design, innovation and sales.
Best of all, service level agreements (SLAs) with your customers drive every action Flash takes on your behalf. Your key performance indicators are ours.
Flash Global supports printing technology hardware OEMs that collectively have annual revenues totaling $4 billion. This includes companies that manufacture copiers, printers, scanners, and other technologies. We assist them with repairs, logistics, storage, and international trade compliance functions.
The Challenges of Global Product Support
We’re living in the digital age, and printers and copiers are the bridge between digital data and end users who may be in the next office or on another continent. Providing technicians and spare parts for network and mobile printing devices to anywhere in the world is a challenge for OEMs because this entails coordinating across call centers, field service technicians, and spare parts inventory in multiple countries — all while delivering rapid response times and accurate technical support. This is exactly what is needed to rectify issues and keep your customers satisfied.
Downtime is costly, both to your customers and to your company’s brand. Your customers are determined to maximize productivity, so any interruption in their workflow can halt a day’s work. Flash Global can dispatch technicians to provide equipment service and install replacement parts within timelines that meet your warranty and SLA obligations, strengthening a bond of trust with your customers.
The success of our service logistics and technical services offerings relies on inventory integrity. Flash Global has developed technology, processes and robust reporting capabilities that provide inventory visibility and accuracy throughout your after-sales supply chain.
We consistently deliver spare parts on time within a 2-hour, 4-hour or next business day window. Our expansive global footprint and technical services (screen, test and repair) enables us to keep defective products in-country or in-region and close to your end customers whenever possible. This reduces the turnaround time for returned parts identified as no-trouble-found (NTF) or no-fault-found (NFF).
Thinking about entering a new international market? Does your company have the trade compliance expertise to comply with complex, ever-changing requirements and regulations? What about the challenge containing costs associated with reclaiming and recycling of used parts and products? Flash Global can help.
How We Can Help
Making the sale is just the first step in your company’s success. Great service and support after the sale builds long-term customer relationships. Are you ready? Flash Global works with you and for you to deliver service and replacement parts anywhere in the world. We help minimize product downtime, optimize spare parts warehousing, and reduce total cost of ownership.
FlashTrac, our dynamic software, helps our customers achieve an average of 98%+ KPIs in shipping and receiving accuracy, on-time performance metrics, inventory accuracy and dock-to-stock on-time performance.
No other product comes close. We developed FlashTrac for the service supply chain. Here’s how it can support you and your customers:
- Provides end-to-end visibility into your global parts inventory, which helps improve service and reduce inventory costs.
- Empowers you to place and fill orders based on availability by location.
- Facilitates complete and accurate trade compliance documentation and retention.
- Solves many of the challenges faced by top printing hardware OEMs.
Simply stated, we help you keep your promises made to your customers.
Flash Global’s services include:
- Spare parts logistics to get replacement parts to the right place at the right time, minimizing overhead and downtime.
- In-region parts repairs to get parts back into operation quickly.
- Asset recovery and recycling.
- Country-specific regulatory and trade compliance functions.
- Rapid support in more than 170 countries
Learn more about our all of our service supply chain offerings.
Flash Global supports some of the world’s largest printing technology manufacturers. Our customers include many household names.
We have multiple OEM relationships that help us deliver comprehensive solutions that help customers increase revenue and build profitability. Flash Global can help you deliver quality service and offer cost-effective pricing.