You make game-changing network hardware, but delivering service and replacement parts anywhere in the world — and doing so within a matter of hours —presents a significant challenge. By partnering with Flash Global to handle those things, you can focus on design and innovation while Flash keeps your global customer base happy with rapid response times that keep businesses productive.
Best of all, SLAs with your customers are our KPIs and drive every action we take for you and your customers. We support network hardware OEMs with combined annual revenues totaling over $68 billion, including companies that provide routers, switches, wireless systems and security systems. We help these companies with repairs, logistics, storage, and international trade compliance functions.
The Challenges of Global Product Support
Network hardware is a mission-critical component of a business’s central nervous system, operating all day, every day. Therefore, when an issue or a failure occurs, service response and resolution is paramount to your success. The challenge is for OEMs to coordinate across call centers, field service technicians and spare parts inventory in multiple countries, all while delivering rapid response times and accurate technical services — exactly what’s needed to rectify the issue with your customers to keep them operational.
Downtime is costly. Not only is your reputation on the line, but downtime also presents significant cost implications for you and your customers. This is where Flash steps in. We can provide diagnostic services, service your equipment, and deliver replacement parts, around the globe, in timelines that meet your warranty and service level agreement (SLAs) obligations.
The success of our service logistics and technical services offerings relies on inventory integrity. Flash Global has developed technology and processes that are purpose-built to provide inventory visibility and accuracy throughout your supply chain. We do this by consistently shipping parts on time and keeping defective products in-country or in-region for screen and test whenever possible. This reduces the turnaround time for return parts identified as no-trouble-found (NTF) or no-fault-found (NFF).
Not sure if your current provider has the expertise to help you scale global service as you grow? Don’t know where to start when it comes to selling into new markets? Not sure how to handle reclaiming and recycling used parts and products cost-effectively? Confused by trade compliance regulations and requirements? Flash Global can help.
How We Can Help
Flash Global works on your behalf, after the sale to support your products around the world. Our goals are your goals — minimize product downtime, optimize spare parts warehousing to deliver within SLAs, and reduce total cost of ownership.
We do this by designing dynamic solutions around your installed base and SLAs. In fact, we built our world-class technology tool, FlashTrac, for the service supply chain.
- Provide end-to-end visibility into your global parts inventory.
- Reduce inventory costs.
- Empower you to place orders based on availability by location.
- Facilitate the completion, delivery and storage of accurate trade compliance documentation.
- Alleviates many of the top challenges network hardware OEMs face.
FlashTrac, in addition to our warehouse and distribution model, helps our customers achieve an average of 98%+ KPIs in shipping and receiving accuracy, on-time performance metrics, inventory accuracy, and dock-to-stock on-time performance.
In short, we help you keep your customers satisfied and asking for more.
Our services include:
- Spare parts logistics that delivers replacement parts to the right place at the right time, minimizing overhead and downtime.
- In-region technical services that gets parts back into operation quickly.
- Country-specific regulatory and trade compliance.
- Field services – dispatching service technicians to quickly address problems.
- Asset recovery and recycling.
- Rapid support in more than 170 countries
Learn more about our all of our service supply chain offerings.
Flash Global supports some of the world’s largest technology companies and hardware manufacturers, including many household names.
The network hardware OEMs we support have combined annual revenues totaling more than $68 billion and create things like routers, switches and security systems. We assist these manufacturers with logistics, storage, repairs, and international trade compliance functions.
Read our case study to see how Flash Global helped one of the world’s largest network hardware companies buck diversification trends and consolidate their entire North American warranty replacement program.