You make innovative medical devices, but providing field support and replacement parts for products in global markets is a challenge. By outsourcing product service and spare parts logistics to Flash Global, you can focus on design and innovation, while we support your global customer base. At the same time, this will help you control costs and improve the customer experience.

We support medical device manufacturers with combined revenues totaling more than $130 billion annually. Companies that provide medical devices for diagnostics, imaging and patient care that trust us with repair, logistics, storage, FDA and trade compliance functions.

Whether you have a workforce of 1,000+ or 50, no medical device manufacturer’s size automatically equates to superb customer support once a product is sold. Your primary focus on product innovation and state-of-the-art manufacturing processes is what got your company to where it is today. After experiencing product development breakthroughs, after-sales support like managing field service technicians and spare parts around the globe seems more like a challenging chore — necessary for ongoing success but not fun to tackle.

The reality is downtime is costly. Not only is your company reputation on the line, but downtime also can have significant cost implications. Your service contract probably includes a warranty and may even include a service level agreement that ensures a high level of uptime. So you need to provide diagnostic services, work on your equipment, and get needed replacement parts into the field quickly to meet your SLAs.

In addition, as a medical device manufacturer, you face complex issues (more than most other industry verticals) related to the RMA process. Items you may have significant challenges around are: reclaiming/recycling used parts and products, cost-effective screen and test services, and stringent FDA compliance procedures.

Medical Device Traceability

Adding to the RMA issues are the varying regulatory, trade and ISO 13485 compliance issues in international markets. In the U.S., the FDA requires that all medical device manufacturers develop a written procedure for tracking certain medical devices throughout distribution and establish an audit program to ensure compliance. Final distributors must keep records of patient information, and a device must be tracked throughout its “useful life.”

This means your supply chains need to tell you where your devices and their component parts are at any given time, a problem that can be solved only with advanced technology and detailed tracking procedures.

Other global markets impose varying regulations and import duties on medical devices. While international expansion increases market reach, it also increases distribution and supply chain complexity. Traceability requirements expand to include import/export regulations, labeling, and product classification codes.

Keeping up with this maze of regulations can be a challenging, costly task, which is where the experts at Flash Global step in.

How We Can Help

Flash Global takes care of field support for your products after the sale around the globe, minimizing product downtime, managing spare parts warehousing and reducing total cost of ownership, which keeps your customers happy.

Plus, our Class 1 and 2 medical device support capabilities can help you effectively manage the complex set of compliance requirements you face.

Our services include:

Best of all, we’re able to do all of this while reducing your total inventory and support costs.

The end result is a smoother, more cost-efficient service supply chain that saves money and greatly improves customer satisfaction.

Our Experience

Flash Global supports some of the world’s largest technology companies and medical device manufacturers, including many household names.

We assist — through repair, logistics, storage, FDA and trade compliance functions — medical device manufacturers with combined revenues of more than $130 billion annually who provide medical devices for patient care, diagnostics and imaging.

Read our case study to see how we helped Talyst, a pharmacy automation leader, grow their domestic user-base 20% by outsourcing their shipping and distribution functions to Flash Global.

Contact UsSchedule a consultation to see how we can help you streamline operations and grow your business.

Further Reading

What The *Bleep* Is A Service Supply Chain?
Repair Services
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If you’re like most people, you weren’t born knowing what a service supply chain (SSC) is, or what one does. In fact, the SSC has only been around, in its entirety, for less continue reading »
3 Critical Reasons to Outsource Repair Depot Services
Screen, Test and Repair Vlog
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Let’s talk reality about the importance of repair depot services.  For starters, consider that every high-tech part and component that helps keep businesses running and their continue reading »
4 Key Benefits of a Sustainable Reverse Supply Chain Strategy
Reverse Supply Chain Benefits
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The choices in the supply chain are endless for company owners such as routes, item manufacturing or which provider to use to manage the entire pipeline. An often missed and a key continue reading »
How to Improve Inventory Control Costs and Management in the Supply Chain
inventory costs
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Savvy inventory control within a supply chain reduces total inventory costs. In our series from Monday we covered consumer demand and service, including their impact upon product continue reading »