You make innovative medical devices, but providing field support and replacement parts for products in global markets is a challenge. By outsourcing your service supply chain needs to Flash Global, you can focus on design and innovation, while we support your global customer base. At the same time, this will help you control costs and improve the customer experience.
We support medical device manufacturers with combined revenues totaling more than $130 billion annually. Companies that provide medical devices for diagnostics, imaging and patient care that trust us with repair, logistics, storage, FDA and trade compliance functions.
Whether you have a workforce of 1,000+ or 50, no medical device manufacturer’s size automatically equates to superb customer support once a product is sold. Your primary focus on product innovation and state-of-the-art manufacturing processes is what got your company to where it is today. After experiencing product development breakthroughs, after-sales support like managing field service technicians and spare parts around the globe seems more like a challenging chore — necessary for ongoing success but not fun to tackle.
The reality is downtime is costly. Not only is your company reputation on the line, but downtime also can have significant cost implications. Your service contract probably includes a warranty and may even include a service level agreement that ensures a high level of uptime. So you need to provide diagnostic services, work on your equipment, and get needed replacement parts into the field quickly to meet your SLAs.
In addition, as a medical device manufacturer, you face complex issues (more than most other industry verticals) related to the RMA process. Items you may have significant challenges around are: reclaiming/recycling used parts and products, cost-effective screen and test services, and stringent FDA compliance procedures.