The Challenges of Global Product Support
Hardware reliability is critical, yet equipment failures happen. When a crucial piece of your equipment interrupts service or causes a company-wide failure, you need to get replacement parts in service quickly.
Reliability requires a streamlined logistics network and robust service supply chain. If you’re going to meet your service level agreements, you must have complete end-to-end visibility and the ability to quickly replace products while keeping downtime to a minimum.
In addition, data storage — specifically as it relates to security and personal privacy — has moved from the technical arena to the legislative realm. The European Union’s General Data Protection Regulation (GDPR) compliance regulations apply to any organization operating in the EU and any organization located outside the EU that provides goods or services anywhere within the EU. Penalties are stiff: An organization can face a maximum fine of 20 million Euros or 4% of worldwide sales.
GDPR compliance is much like the rest of trade compliance in that you have to ensure your business partners and suppliers are also GDPR compliant. Your company can be held responsible for the mistakes/failures of your business partners, whether they make a mistake on import paperwork or cause a data breach.
Flash Global can help you navigate the maze of regulations that affect international commerce, as well as keep your customers delighted with the level of after-sales service they receive.