Service Supply Chain Logistics, Service, & Support for Logistics Managers

Your company depends on you to maintain adequate spare parts inventory at all times while controlling costs. That’s a simple way of putting it, but we want to get to the point. Your post-sales challenges are our bread and butter, and we’d love to hear your story.

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The Right Solutions and People in Place

Logistics is a broad term with layers of implications that vary with the situation. We know exactly what you think when you hear the phrases, “post-sales service,” “service logistics,” “reverse logistics,” or “service supply chain,” and we know the road ahead of you. We also know that you will not sleep if you don’t have the right solutions and people in place. Let’s address some of the challenges you face.

The Challenges Logistics Managers Face

As a service logistics manager, you own total cost of ownership (TCO), fulfilling nearly impossible global SLAs and scaling with the growth of your company. In addition, you now must find even smarter solutions around no trouble found (NTF) managements, configure to order (CTO) and repair. As if that were not daunting enough, people in your position are underfunded and understaffed — and the expectations keep increasing.

To succeed, you must:

  • Know where your installed base is and what SLAs are in place, by customer.
  • Have warehouses located within SLA delivery times.
  • Maintain visibility into global inventory and have stocking parameters in place.
  • Have transportation options to cover all SLAs – with backup/contingency plans.
  • Manage imports/exports by meeting all cumbersome compliance rules and regulations.
  • Successfully ship the right spare part to the right place and at the right time.

In addition, every logistics manager has to expect the unexpected. External events completely out of your control can upend a supply chain and send costs spiraling. Nobody can predict a natural disaster, political crisis, or labor strike, but nevertheless logistics professionals have to be ready to respond at a moment’s notice.

Are you trying to handle all this by yourself or with a small staff? If the answer is yes, read on.

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Customer Satisfaction

Our customers are the “why” behind what we do. Every advancement we make in our service supply chain solutions is done with our current and future customers in mind.

Flash customers benefit from our global customer satisfaction activities that include:

  • Customer satisfaction surveys.
  • Proactive communication.
  • Business advisers who understand business needs analyze problems and develop solutions.
  • Develop, implement and communicate procedures for effective and efficient operations for our customers.
  • Collaborate to establish performance standards and meet or exceed service goals.
  • Build relationships between Flash, customers, and partners, nurture/monitor relationships.
  • Develop cost reduction opportunities or process improvements.
  • Create cross-functional teams to develop solutions to meet customer needs.

 

Flash averages above 98% for all customer satisfaction KPIs

Rapidly changing business environments require rapid and accurate changes and we rely on our customers’ continuous feedback to make those changes.

Case Studies

Talyst

Jul 20, 2016

Talyst, a leader in pharmacy automation, is dedicated to “engineering the safer pharmacy.” The company’s solutions provide enterprise-wide medic

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White papers

Global Trade Compliance Solutions

Aug 1, 2016

Trade compliance is a complex requirement if you’re doing business globally. When done well, a trade compliance program can accelerate expansion, help

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Blog

Service Supply Chain Simplified Via Joint Venture

Jul 25, 2016

Flash Global and Global Convergence Inc. have created a new joint venture, Flash Global Convergence. Designed to deliver an enhanced suite of global

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