President & CEO
Having most recently served as the Chief Operating Officer for Flash Global, Sam Mikles brings over 20+ years of senior leadership experience in the service supply chain industry. Sam has dedicated his career to serve the customer, having architected and built global service & support organizations for some of the worlds most recognized OEM‘s in the high-tech space. Under his leadership at Hitachi Data Systems, Blue Coat Systems, and EMC, Sam was able to design, build, and implement global leading-edge service & support solutions that provided superior performance that directly contributed to revenue acceleration, profitability growth and ultimate customer satisfaction. With an extreme focus on process automation, data analytics, performance management, quality execution, and building high-performing teams, Sam is taking Flash to a higher level of global operational excellence to create consistency, predictability and visibility in all that we do.
“It’s all about serving the customer, ensuring their business requirements are being met with extreme conviction and a controlled sense of urgency. I know what it’s like to be in the front-line seeking service-delivery nirvana, anywhere, anytime in some of the most challenging countries in the world…I was the customer, just like you. It’s our job to make each of our customers a hero without anyone ever knowing our name. Seamless operations with outstanding operational performance, wrapping ourselves around every customer to create consistency, predictability and visibility in all that we do. I want customers to be proud of their partnership with Flash as a true extension of their own team. I am extremely passionate about leading our transformation from a traditional 3PL to a service supply chain partner that is innovating and delivering value for you and your customers.”– Sam Mikles