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Board of Directors

Members of Flash Global's board of directors have a deep understanding of supply chain logistics and what it takes to meet and exceed business expectations on a global stage.

Sam Mikles

Chief Executive Officer

Having most recently served as the Chief Operating Officer for Flash Global, Sam Mikles brings over 17 years of senior leadership experience in the service supply chain industry. Read More

Scott Gallin

Managing Partner

Will Henderson

Principal Will is a Principal at the firm. He joined Graycliff’s predecessor firm, HSBC Capital US (HCUS) in 2007. Read More

Paul Christians

Director Paul Christians has an extensive background in acquiring, establishing, and growing thriving businesses. Read More

Dick Metzler

Director

Mr. Metzler has more than 25 years experience in the logistics business. During that time, he has held several key positions in the industry Read More

Steve Blaz

Director

Steve Blaz’ expertise spans over 25 years in the areas of worldwide service and support, strategic partnering, and business operations. Read More

Stephen Hindmarch

Director

Steve is a Managing Director at Graycliff Partners, a private equity spinout from HSBC. Steve previously served as Managing Director of HSBC Capital Read More

Jeffrey Sherwin

Director Fueled by a passion for software and systems technology, Jeffrey Sherwin is an engineer turned entrepreneur who founded advertising and media company Read More

Sam Mikles Chief Executive Officer

Having most recently served as the Chief Operating Officer for Flash Global, Sam Mikles brings over 17 years of senior leadership experience in the service supply chain industry. Sam has dedicated his career to serve the customer, having architected and built global service & support organizations for some of the worlds most recognized OEM ‘s in the high-tech space.

Under his leadership at Hitachi Data Systems, Blue Coat Systems, and EMC, Sam was able to design, build, and implement global leading-edge service & support solutions that provided superior performance that directly contributed to revenue acceleration, profitability growth and ultimate customer satisfaction. With an extreme focus on process automation, data analytics, performance management, quality execution, and building high-performing teams, Sam is taking Flash to a higher level of global operational excellence to create consistency, predictability and visibility in all that we do.

It’s all about serving the customer, ensuring their requirements are being met with extreme conviction and a controlled sense of urgency. I know what it’s like to be in the front-line seeking service-delivery nirvana, anywhere, anytime in some of the most challenging countries in the world… I was the customer, just like you. It’s our job to make each of our customers a hero without anyone ever knowing our name. Seamless operations with outstanding operational performance, wrapping ourselves around every customer to create consistency, predictability and visibility in all that we do. I want customers to be proud of their partnership with Flash as a true extension of their own team. I am extremely passionate about leading our transformation from a traditional 3PL to a service supply chain partner that is innovating and delivering value for you and your customers.” - Sam Mikles

Scott Gallin Managing Partner – PineBridge Investments

Mr. Gallin joined the firm in 2002 and is responsible for sourcing, screening, analyzing and executing direct investments in sectors such as business services, retail, transportation and logistics. He serves as the Chairman of Flash Global’s Board of Directors and Happy Mountains, LLC’s Board of Directors (dba PhysicianOne Urgent Care). Mr. Gallin also serves as a Director of Manhattan Sports Capital and Covenant Surgical Partners. He was previously a Director of Best Brands, Body Shop of America, Everest Connections, Faith Media Holdings, Legendary Pictures and Medispectra.

Prior to joining the firm, Mr. Gallin worked for Kluge & Co., the private equity arm of Metromedia Company, where he participated in the investment of more than US $800 million of debt and equity capital in venture-stage, growth equity and buyout transactions. Mr. Gallin received a BA (magna cum laude) in Regional Science and History from the University of Pennsylvania and an MBA in Finance from Columbia Business School, where he was elected to Beta Gamma Sigma. Mr. Gallin also received a Fulbright Scholarship and attended McGill University in Montreal, Quebec, where he studied Economics. Since 2003, he has been an Adjunct Professor of Finance and Economics at Columbia Business School.

The age of globalization requires companies to compete and deliver customer value in dynamic, rapidly growing markets. In many cases their success is facilitated by service providers that have the resources, discipline and know-how to execute at the local level, or around the world. As an established leader for critical parts distribution, Flash’s infrastructure, processes, and experience combine to offer the industry’s most reliable suite of services that solves customers pain points on time, anytime and everywhere.”- Scott

Will Henderson Principal

Will is a Principal at the firm. He joined Graycliff’s predecessor firm, HSBC Capital US (HCUS) in 2007. Prior to HCUS, Will spent four years with MidMark Capital, a middle market buyout fund based in Morristown, NJ. Prior to MidMark, he was an investment banker in the Mergers and Acquisitions Group at Bear Stearns. He received his BS Business Administration with a concentration in Finance from the University of North Carolina at Chapel Hill. Will serves on the Board of Directors for several portfolio companies of HSBC Capital as well as on selected fund advisory boards. He graduated from the University of North Carolina at Chapel Hill.

Challenges in the current economy force companies to look for cost saving opportunities at every turn – without impeding their growth. Companies that focus on optimizing their capital investment while scaling capabilities globally, require likeminded service providers. Innovation plus optimization for growth equals cost reduction – truly innovative companies turn these cost reduction opportunities into new revenue streams.” - Will

Paul Christians Director

Paul Christians has an extensive background in acquiring, establishing, and growing thriving businesses. His successful new business ventures include the founding of Radar Business Systems, Corporate Supply Network, and Prime Office Products. He grew Prime Office Products into the third largest independent office products reseller in the United States, and ultimately sold the company to Staples. Mr. Christians subsequently founded Pace Investment Partners, where he now serves as Pace’s Chief Executive Officer.

Flash Global will continue to expand its footprint globally. We will open and build infrastructure in new geographies as the market requires. We will do so through both organic growth and through acquisitions.” - Paul

Dick Metzler Director

Mr. Metzler has more than 25 years experience in the logistics business. During that time, he has held several key positions in the industry, including his current position as Vice President, Packaging at Great Lakes Cheese Company. Prior to Great Lakes Cheese Company, he was Chief Commercial Officer at Greatwide Logistics Services and an Executive Vice President at DHL, where he launched and rebranded DHL in the Americas, and also had P/L responsibility for DHL Canada, DHL Logistics, and DHL Same Day Services. Prior to DHL, Mr. Metzler served as CEO of APL Logistics, where he oversaw the company’s growth from annual revenues of $400 million to $1 billion.

Mr. Metzler started his career at FedEx, where he progressed to Vice President and General Manager of FedEx Logistics. Dick Metzler is highly regarded in the logistics community. The American Society of Transportation & Logistics named him a Distinguished Logistics Professional in 2006, and the Transportation Marketing & Communications Association chose him as the marketing executive of the year for 2005.

Service parts is the lubricant that keeps information flowing. As a result, almost every business is touched by service parts logistics. While users in the United States and other developed countries expect 100% service level from their technology infrastructure the same way they expect dial tone when they pick up their phone, that standard is far from pervasive in a variety of diverse geographies around the world. What will separate the IT winners and losers in this game of increased expectations is the ability to have the right part in the right place in the right condition with the right on when service will be performed.” - Dick

Steve Blaz Director

Steve Blaz’ expertise spans over 25 years in the areas of worldwide service and support, strategic partnering, and business operations. During this time, his key accomplishments included driving customer satisfaction improvements, operational excellence, and building high performance teams. Mr. Blaz spent 4 years as Vice President of Global Service Operations for Juniper Networks, successfully driving the restructuring and turnaround of its Service Operations.

He dramatically improved customer satisfaction and on-time delivery to all time highs, establishing operational excellence and reducing OpEx by over 40%. Prior to Juniper, Mr. Blaz enjoyed 13 years with Cisco Systems leading its Global Product Services and Global Onsite Services. While there, he oversaw the expansion of Cisco’s Onsite Services from $4 million to in excess of $1 billion. Currently, with Steve Blaz & Associates, Mr. Blaz helps companies and service operations executives achieve world class results. He speaks and consults on the topics of Globalization, Excellence, Business Process Re-Engineering, Ease of Doing Business, and Turnaround Strategy. Steve Blaz is highly respected in the industry and serves on the advisory boards for Aberdeen Research and Worldwide Business Research.

In today’s economy, operational excellence is a must for to not only succeed, but in many cases, just to be viable. Customers are driving globalization. Emerging markets are becoming the norm. Information is expected at a moment’s notice and systems must be available upon demand. Failures happen and spare parts suddenly become mission critical. The most efficient way to scale a business to meet this demand is by developing strategic partnerships with best in class companies that specialize in this infrastructure and that can extend your operations. Companies who capitalize upon this approach position themselves to be more efficient, easier to do business with, and most importantly, become very responsive to their customers’ needs. These will be in a superior position compared to their competitors.” - Steve

Stephen Hindmarch Director

Steve is a Managing Director at Graycliff Partners, a private equity spinout from HSBC. Steve previously served as Managing Director of HSBC Capital and spent years at HSBC in commercial/corporate lending, credit and investment banking in Toronto, London and New York. Prior to joining HSBC, he worked for the Bank of Canada and for an international freight forwarding company. Steve has served and continues to serve on the Board of Directors for several Graycliff portfolio companies.

Emerging markets are growing faster than developed economies and, more than ever, affect development of the global economy. Working with Latin American investments and emerging markets on a daily basis proves more than ever that if corporations want to grow they cannot ignore BRIC market development. Service providers that emphasize this strategy provide the gateway to growth opportunities – Flash Global provides this leadership and innovation to support its clients’ growth.” - Stephen

Jeffrey Sherwin Director

Fueled by a passion for software and systems technology, Jeffrey Sherwin is an engineer turned entrepreneur who founded advertising and media company, This Technology, Inc. In late 2015, This Technology was acquired by Comcast Corporation in to accelerate their strategic goal of monetizing content, delivered on any screen. Jeff’s professional vision has always centered around his belief that technology and systems should be developed and delivered to in ways that maximize flexibility and choice. This vision comes from Jeff’s infrastructure and technology consulting with Fortune 500 media companies in the U.S. Television market.

Prior to establishing This Technology, Jeff was cofounder and managing director of technology at Cauldron Solutions (now Media), where he drove the technical strategy and architecture behind the company’s product line and vision. Other industry experience includes time spent at DragonFly Mobile as director of research and development, iPrivacy LLC, a services focused on the security and anonymity of Internet-based transactions, and providing systems architecture & software development for major financial services institutions.

Jeff earned both his B.S.E. in computer science and his MBA from Columbia University. He serves as the chairman of the Cindy Sherwin memorial foundation which is devoted to promoting wellness, physical fitness and teaching the of sound nutrition.