Service Logistics Overview

Service Parts Logistics:
The Heart & Soul of Spare Parts Management

Getting the right parts to the right place at the right time… and so much more.

How You Benefit

Service parts logistics, spare parts management, reverse logistics, service supply chain — these are all phrases used to describe services related to post-sales support for defective hardware. The service level agreements (SLAs) associated with those parts are usually hours, not days. Success is highly dependent on a robust, consistent, fluid, and transparent process that we call the service supply chain.

Getting spare parts delivered to your global install base in hours requires strategic coordination of a complex mix of services that includes warehousing, distribution, supply chain modeling, asset recovery, transportation, trade compliance and technology. It’s not easy to keep these services working together smoothly — the potential for disruption is everywhere.

Creating Lasting Partnerships

You need a partner who understands the challenges you face and creates end-to-end solutions that help your business scale globally.

You need a partner like Flash Global.

Flash Global optimizes your global service supply chain operations by combining our deep knowledge of the international service supply chain with specialized technology and software. In short, we bring unparalleled visibility throughout your global supply chain so you can see and respond quickly to mitigate disruption and maximize satisfaction among your install base.

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THE CHALLENGES

Meeting Demanding SLAs

When your customer is experiencing an issue or an outage, they want it resolved per their service contract. Delays cause frustration and missed SLAs damage your reputation.

Managing Total Cost of Ownership

Reduce TCO by optimizing your inventory placement, managing shipping costs, and avoiding costly trade compliance missteps.

Providing Real-Time Visibility

Knowing where your parts are at all times and being able to deploy them with confidence.

Initiating Growth

Leveraging our expansive global footprint, we operate as an extension of your company, giving you the agility to respond to global sales and service contract growth. We constantly monitor and address concerns, enhance communications, and implement best practices that lower total cost of ownership and improve profitability. By partnering with Flash Global, you can depend on a worldwide network of global service centers, distribution centers and forward stocking locations that will enable you to serve all your customers with ease.

Plus as you grow, we grow with you. When you are ready to embark into new countries and regions, we have the network footprint and expertise to add new locations.