Access to data can make or break a company, but consolidation in the data storage industry has made it more difficult for OEMs to provide local service support in all markets. Flash Global provides post-sales logistics for data storage OEMs.

Post-Sales Logistics
for Data Storage OEMs

Partnering with Flash Global lets you service your products in every corner of the world, and we’ve earned the trust of some of the globe’s largest data storage manufacturers that have combined revenues topping more than $150 billion annually.

Our teams handle difficult issues on their behalf, including global trade compliance, GDPR compliance, in-region IOR/EOR management which are key components of the service supply chain.

The Challenges of
Global Product Support

When a crucial piece of your equipment interrupts service or causes a company-wide failure, you need to get replacement parts in service quickly. Reliability requires a streamlined logistics network and robust service supply chain. If you’re going to meet your service level agreements, you must have complete end-to-end visibility and the ability to quickly replace products while keeping downtime to a minimum.

Security & Privacy

In addition, data storage — specifically as it relates to security and personal privacy — has moved from the technical arena to the legislative realm. The European Union’s General Data Protection Regulation (GDPR) compliance regulations apply to any organization operating in the EU and any organization located outside the EU that provides goods or services anywhere within the EU. Penalties are stiff: An organization can face a maximum fine of 20 million Euros or 4% of worldwide sales.

GDPR compliance is much like the rest of trade compliance in that you have to ensure your business partners and suppliers are also GDPR compliant. Your company can be held responsible for the mistakes/failures of your business partners, whether they make a mistake on import paperwork or cause a data breach.

Flash Global can help you navigate the maze of regulations that affect international commerce, as well as keep your customers delighted with the level of after-sales service they receive.

How We Can Help

You make the sale and Flash Global takes over from there to support your products around the world. Our goals are your goals — minimize product downtime, optimize spare parts warehousing to deliver within SLAs, and reduce total cost of ownership.

We do this by designing best-in-class solutions around your installed base and SLAs. In fact, we built our world-class tool, FlashTrac, to respond to the many challenges of the service supply chain. Here are a few supply chain management tasks FlashTrac can do for you:

• Provide end-to-end visibility into your global parts inventory.
• Reduce inventory costs.
• Empower you to place orders based on availability by location.
• Handle the logistics of delivering a part to a specific location within a 2-hour or 4-hour window.
• Facilitate the completion, delivery, and storage of trade compliance documentation.
• Alleviate many of the top challenges telecom OEMs face.

Post Sales Logistics Data Storage Services

Our service supply chain capabilities help our customers achieve an average of 98%+ KPIs in shipping and receiving accuracy, on-time performance metrics, inventory accuracy, and dock-to-stock on-time performance.

In short, we help you keep your customers satisfied and coming back for more with our suite of services.