The Benefits of Going in Circles: An Opportunity with Reverse Logistics
Chief Technology & Marketing Officer
Summarized Article from Reverse Logistics Magazine
Published: August 12, 2024
It’s safe to say that, over time, high-tech hardware and its componentry will eventually either require repair or replacement due to hardware issues, or it will need to be replaced as it reaches the end of its serviceable life. This is why service contracts, and their service level agreements, are so vital to ensure promises are kept, customers are satisfied, and brand reputation is upheld.
Strategic inventory placement near a customer’s install base, coupled with a deft field services team to perform onsite swaps and scheduled maintenance activities, can help out in a pinch as logistics partners work collectively to bring mission-critical equipment back online. However, when these events occur, there is valuable inventory that may be stranded in the field. In many cases this inventory may not even be defective, or if so, could be repaired and repurposed saving companies from purchasing new inventory for service spares. Companies find themselves asking: ‘How can I find out if this inventory is even defective?’ or ‘Can we find a warehousing partner to assess it before shipping it to be repaired?’ or ‘How do we find (and trust) a partner to manage this intricate process?’
