Stakes are high in post-sales logistics. One mistake can be costly in terms of overpaid tariffs, delayed shipments, and even criminal prosecution. That’s why you require a dedicated post-sales logistics expert to deliver spare and replacement parts on your behalf as per your service level agreements (SLAs).
Many post-sales logistics providers are big box, “jack of all trades but master of none” shipping companies that stay too busy with customers that need services outside of service parts delivery, to deliver the dedicated, personalized post-sales logistic services you require. They possess neither the capacity nor the desire to personally attend to your service parts logistics needs while they’re scrambling to unclog COVID-related bottlenecks in their non-service parts delivery services.
Flash Global, on the other hand, delivers the dedicated, personalized service you require from the very start.
From the get-go, we equip our new customers (which we refer to as “partners”, as we serve as an extension of their staff) with a dedicated implementation manager ensuring a seamless onboarding process. This person serves as your personal transition advocate… their sole job is to navigate you through the onboarding process as efficiently and painlessly as possible, providing you white glove service from beginning to end.
Your dedicated Flash implementation manager is in your corner every step of the way; from developing and managing master project plans to leading kickoff meetings and weekly update meetings – to maintaining program and site readiness checklists for setup and service launch. Armed with templates, checklists and guidelines, your implementation manager ensures that no detail is left behind, whether your implementation is in the United States or spans multiple countries around the globe.
Your dedicated Flash implementation manager maintains exemplary communication with you every step of the way, keeping you up to speed with everything you need you know. (And promptly answering any questions or concerns you may have).
Given the high stakes of service part logistics, it makes far more sense to build a partnership with a dedicated service part logistics expert like Flash Global than it is to retain the services of a gigantic “jack of all trades but master of none” shipping company, especially in the bottlenecked post-COVID logistics world in which we live. Our decades of experience have enabled us to streamline onboarding…your dedicated implementation manager ensures that the process is seamless.