Top Gun Technology Case Study

Take a Look at How Flash Helped Nutanix Scale Quickly

Take a Close Look at How Flash Helped Nutanix Scale Quickly


In the spring of 2013, Nutanix was leveraging a post-sales support partner for logistics operations in both the United States and abroad. As demand for their logistics infrastructure solutions increased globally, the company sought a new partner whose core competency was service parts logistics on a global basis.

Flash would be tasked with quickly scaling Nutanix’s worldwide logistics offerings, preparing them for growth in a multitude of countries. Critical to this was enhancing their service level offerings to include both “next business day” and “same-day and 2-4 hour” deliveries of mission-critical parts.

The Challenges

Find the right partner to save time, money & staffing.

With rapid growth demanding attention from their internal resources, Nutanix recognized the advantages of seeking service supply chain partner who could provide holistic solutions needed to meet customer service level agreements (SLAs).

By June 2013, Nutanix selected Flash Global. With 3 Global Service Centers, 17 Distribution Centers and more than 750 Forward Stocking Locations (FSLs), Flash is uniquely positioned to deliver service parts logistics all around the world—exactly what Nutanix needed.

“Flash has given Nutanix the ability to rapidly and more fluidly manage and expand our logistics infrastructure in any given country, which can be a critical game-changer when we are negotiating a new contract or expanding the reach of an existing customer. Flash has become a very valued partner.”


The Solutions

Flash’s skilled team, comprehensive network and deep experience in global trade compliance, including Importer and Exporter of Record (IOR/EOR) capabilities, were essential to Nutanix, who needed a supply chain partner that could deliver on all of the following services:

Create a process for performance tracking of IOR/EOR partner(s).

Provide a global footprint of FSLs with in-region expertise.

Fulfill same-day and 2-4 hour delivery of mission critical parts.

Manage and monitor international depot-to-depot replenishment shipments.

Provide customs requirements for clients’ spare parts list prior to shipping.

Pay associated taxes and duties.

99% Cycle Count Accuracy

Flash has consistently managed 99+% cycle count accuracy as Nutanix’s inventory footprint continues to expand. Reliability in such areas such has allowed Nutanix to meet or exceed its customer SLA compliance KPI of 98%.

The Results

Best-in-class strategies lead to superior results.

Nutanix business objectives are focused on growth and the addition of new customers. By outsourcing their logistics operations to Flash, Nutanix was able to readily offload management of their logistics operations internationally to a trusted partner. This enabled Nutanix to focus resources on other business operations.

Flash has successfully managed Nutanix’s logistics and enables them to meet expansion objectives while servicing a wide variety of SLAs. This flexibility enables them to contract with new customers with full compliance, maximum scalability and cost efficiency.

Nutanix Image 2

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