MOUNTAIN LAKES, N.J (USA) — As a premier provider of global service supply chain solutions, Flash Global understands that customers in today’s high-tech marketplace expect on-demand experiences. Dan Silva, newly appointed Chief Customer Officer, is driving the company’s efforts to further develop a customer-centric framework that leverages scalable processes and technologies that support global expansion for many of the world’s leading high-tech OEMs, service providers and emerging startups.
“It’s imperative we continue to establish and evolve standards for visibility, responsiveness and service quality that support our customers’ needs in this 24/7 highly competitive world,” said Silva, an industry veteran with more than 20 years’ experience building and leading global customer support and warranty service operations for multinational organizations.
Silva, who joined Flash Global in March 2016 and most recently held the title of Sr. Vice President Customer Care, says linking the customer experience to strategic priorities and initiatives is crucial to building and maintaining successful partnerships throughout the company’s portfolio of more than 100 customers. This requires a highly coordinated balance of business functions, including account management, customer support, quality and business information.
“We’re spending millions of dollars on technology and infrastructure to create visibility and scalability for our customers. The voice of the customer continues to play an increasingly vital role in the evolution of not only Flash but the industry as a whole,” Silva said. “We listen to their needs and leverage a data-centric support structure to create and implement solutions that enable greater accuracy and speed of service.”
Sam Mikles, Flash Global President and CEO, says this greater focus on the customer experience under Silva’s leadership will help “connect the dots for our customers, ensuring the lockstep alignment needed to achieve cost savings for customers, drive better execution and create value throughout their service supply chain.”
ABOUT FLASH GLOBAL
Headquartered in New Jersey, Flash Global designs and implements end-to-end service supply chain strategies for rapidly expanding companies, including many of the world’s top high-tech original equipment manufacturers. Through its unique Simplicity of One approach — one comprehensive suite of integrated services, a single point of contact and one contract — Flash creates custom solutions that enable companies to efficiently scale in countries all around the world. Companies leverage in-region and in-country expertise throughout Flash’s worldwide infrastructure of global service centers, distribution centers and forward stocking locations to seamlessly move products across international borders and serve their customer bases. To learn more about Flash Global, visit https://www.flashglobal.com.