With Flash Global, It’s More Than Parts Delivery
With Flash Global,
It’s More Than Parts Delivery
Introduction
Minimized Downtime | $200K in Cost Savings
Flash Global partnered with an intelligence-led cybersecurity company, who serves over 7,700 customers in 103 countries, including 50% of the Forbes Global 2000 companies.
They came to Flash with two primary goals –
control costs and minimize downtime.
To protect end users and stay ahead of hackers, the company required software upgrades to the units that were operational in the field, as well as backup the equipment strategically located in Flash’s forward stocking locations (FSLs) near their global install base.
Getting to Work
In less than 72 hours, Flash opened 45 depots in Mexico.
An Extension of the Team
Flash field service techs trained with a cybersecurity engineer on the specialized upgrade kits.
Ultimate Collaboration
The techs created the kit, oversaw the upgrade process of security appliances, and provided troubleshooting when needed.
Project Success
To date, Flash has coordinated three different upgrade projects in 21 countries, resulting in 336 units upgraded.
SLAs Met & More
This collaborative approach allowed the firm to meet its two objectives – cost control and minimization of downtime at Flash’s international depots.
The Results
The cybersecurity firm saved over $200,000 in import/export duties and freight costs and the right parts arrived at the right time at the right location, reducing the risk of downtime.
This enabled the company to maintain its status as the leading manufacturer of flame safeguard controls and burner management systems for commercial and industrial applications. In addition, they maintained a strong brand reputation with their end users in a variety of public buildings, commercial properties, power plants, pulp and paper mills, petrochemical facilities, and food processing plants.
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