Scaling with Agility in LATAM
Scaling with Agility
in LATAM
Introduction
Flash Global partnered with Juniper Networks, a global leader in AI Networking, Cloud, and Connected Security Solutions, to optimize their service logistics operations with more efficient solutions.
Time-Sensitive Expansion
With growing business opportunities, Juniper required turnkey depot operations to accommodate new customers in Mexico, and it needed to be completed in under 30 days. By achieving this expansion, Juniper would be able to provide all levels of support to approximately 70% of the major population areas within the region.
Flash’s configurable service logistics solutions, ability to digitally transform the entire service supply chain operation, and reputation for getting SLAs met made the choice rather simple.
Exceeding Expectations
Through this partnership with Flash, Juniper’s Global Service Operations organization opened 45 new depots in Mexico, within the desired timeframe. By delivering more than regional expansion, Flash enhanced Juniper’s service supply chain performance by:
Digitally transforming operations
through a single tech platform
Upgrading post-sales support
from NBD to 2HR or 4HR
Reducing of distribution
timelines by 75%
Achieving a 60% reduction in
US-based replenishment
Fast Forward
Due to the successful outcome of the Mexico expansion, when the time came to move all of Juniper’s Latin America and Mexico (LATAM) service logistics operations to a new provider that would consistently meet their stringent 2-hour and 4-hour delivery timelines, Flash was the partner Juniper trusted.
However, this time, Flash would have to navigate the entire LATAM transition amid global pandemic lockdowns.
Within 45 days, Flash moved more than 7,200 mission-critical parts into 26 different forward-stocking locations in 24 countries.
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