Successful Warranty Replacement Management:A Service Supply Chain Case Study

Breaking the cardinal rule of supply chain management — thou shalt mitigate risks through diversified relationships — blows up a time-honored industry trend. The potential cost savings and operational efficiencies gained through consolidating services with a single partner is enticing. Such a bold move requires one thing above all else: trust.

What You’ll Learn:

  • Why a $50 billion technology conglomerate consolidated its North American warranty replacement chain
  • What steps they took to prepare for the maneuver
  • What challenges they faced
  • Outcomes they expected to achieve
  • What they achieved
Speakers: Host: John C. Sedlacek, VP of Client Services; Co-Host: Ryan Miller, VP of Global Marketing

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