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Welcome to FlashTube! This on-demand webinar series has been designed to educate, explain and start conversations about the service supply chain industry.

We are dedicating a supply chain and logistics expert to you for one hour, once a month. The FlashTube forum will highlight all of your need-to-knows, accompanied by an open Q&A at the end of the presentation.

Take a look at the calendar below to see if there’s a FlashTube webinar that you’d like to attend! Or watch recordings of past Webinars from our On-Demand Webinar Library

Next Webinar: Date TBD

Global Trade Compliance Series (Episode 2): The Value(s) of Proper Valuation on a Commercial Invoice

Any product, shipped to or received from anywhere in the world, has value. That value must be represented clearly and accurately on the Commercial Invoice accompanying any shipment. You will pay duties, taxes and tariffs based on the value of the shipment. There’s potentially big trouble lurking if the value is misrepresented: at best you’ll have to pony up more money; at worst you could be facing substantial fines and penalties — not to mention the damage it could do to your company’s reputation.

Join a panel of Flash Global experts as we continue our Global Trade Compliance Series with Part 2: The Value(s) of Proper Valuation on a Commercial Invoice. This will be an interactive roundtable discussion, so don’t be shy about asking questions.

What you will learn:

  • What is product valuation (what it means)
  • Why proper product valuation is important
  • Methods for determining value of a product
  • How product returns/refresh/repairs/configuration affect value


  • Ryan Miller, VP of Global Marketing
  • Frank Campagna, Director of Global Trade Compliance
  • Tameika Chalmers, Manager of Global Trade Compliance
  • Walter Santiago Jr., Director of LATAM Network Operations

On-Demand Webinar Library

Global Trade Compliance Series (Episode 1): 5 Key Things You Need to Know in Order to Import & Export Successfully

Amid all the complexities of the service supply chain, no topic is more complicated than global trade compliance. You must play by the rules at all times or pay the price — in substantial fines, additional duties and taxes, shipping delays or damage to your brand reputation.

Global trade compliance is a ginormous undertaking. That’s why we’ve dedicated a five-part series to explore this topic, starting with an introduction of sorts — 5 Key Things You Need to Know in Order to Import/Export Successfully. This will be an interactive roundtable discussion.

What you will learn:

  • What global trade compliance is
  • Why it’s critical to do it by the book – and what happens if you don’t
  • What ECCN codes are and how to find them
  • What an Importer of Record/Exporter of Record is
  • When it makes sense to do it in-house vs. outsource
Speakers: Ryan Miller, VP of Global Marketing, joined by Flash Global experts.

Roundtable Discussion: How to Leverage Service Supply Chain Data & Analytics to Optimize Performance

Admit it, you most likely spend the majority of your time buried in reports, graphs, and charts detailing every aspect of your global post-sales supply chain. Every movement from order creation to end delivery generates data that can be recorded and tracked from anywhere in the world. However, all that data is essentially meaningless if you can’t drill down to the numbers that matter — the numbers you need to make informed decisions.
Join us for an insightful hour with Flash Global executives and subject matter experts who will discuss how to use data and analytics to help optimize supply chain performance. This isn’t a lecture… it’s free-wheeling, unscripted dialogue among likeminded professionals who know how to derive insights from raw data to drive.

What you will learn:

  • What is Service Supply Chain Data?
  • Where It Comes From
  • How We Can Best Manage It
  • Tools
  • Processes
  • Resources
  • How We Can Use It to Optimize Performance
  • Better visibility
  • Increased profit
  • Increase in customer satisfaction
Speakers: Ryan Miller, VP of Global Marketing, joined by Flash Global execs and SMEs.

Supply Chain Visibility – The Window to Profit, Planning & Peace of Mind

Join us for a jovial hour with some of the brightest, most passionate minds at Flash — we’re talkin’ executives and subject matter experts from all around the world — who will engage in spirited discussion about one of the hottest topics in service supply chain: global visibility. If you’re expecting a ton of slides and scripted commentary, well, this one is not for you. This will be a roundtable forum — think “Flash Unplugged” or “Flash between the Boxes” (ferns ain’t our style). Just great minds having a conversation that could just as easily take place around the proverbial watercooler.

What you will learn:

  • Predictability
  • Security & Quality Control
  • Effective Resource Allocation
  • Global Inventory Management
  • Maximizing Efficiency
  • Technology
Speakers: Ryan Miller, VP of Global Marketing, joined by Flash execs and SMEs

B2B Messaging and Integration: Your Portal to Order Automation in Service Supply Chain

Managing hundreds if not thousands of variables (such as SKUs, locations, customers and SLAs) in your service supply chain, also known as service logistics, is a massive responsibility. The concepts of accurate inventory management and order management alone are overwhelming to most. In some cases, OEMs who offer any type of post-sales services are placing orders manually — even in high-volume situations. Chances are you’re in that situation, or you know someone who is. If so, this is a must-attend webinar.

What you will learn:

  • In what ways orders can be placed
  • What B2B messaging is and how it works
  • How it can save you time and help avoid errors
  • How it can help you make money
Speakers: Ryan Miller, VP of Global Marketing; Dennis Moniz, SVP, Business Integrations

Mitigate Risk during Economic Slowdowns by Leveraging the Service Supply Chain

According to the World Bank, global growth is expected to slow to 2.9 percent in 2019. International trade and investment are moderating, trade tensions remain elevated, and financing conditions are tightening. Enterprises that prepare for financial slowdown are not corporate doomsayers — they are prudent risk managers. During this webinar, we will explore ways you can mitigate risk during economic slowdowns by leveraging the service supply chain.

What you will learn:

  • Leading indicators of potential slowdown and why you should care
  • How to prepare for decreased product demand as customer expectations rise
  • 5 ways to dominate by leveraging the supply chain
  • The hidden opportunity for profit stabilization
  • How to position for eventual uptick of recovery
Speaker: Ryan Miller, VP of Global Marketing

Best Practices of Project Management when Scaling Global Service Supply Chain

With the new normal in the Service Supply Chain being high complexity and volatility, effectively managing innovative change has become more critical than ever. We will discuss some of the best practices in scaling project management solutions to meet these ever-changing business challenges.

What you will learn:

  • Project sponsorship, scoping and planning
  • Risk identification and mitigation
  • Project Management methodologies
  • The Work Breakdown Structure and other key project documentation
  • Reporting strategies
Speakers: Ted Waggoner, PMP, VP, Flash Global Project Solutions Group

Technology & Service Supply Chain Visibility

It’s a common water cooler topic that if the right technology is in place and utilized, life will be better. That’s especially true in the world of service supply chains, where professionals must have end-to-end visibility 24/7/365 and real-time data collection to drive decisions that deliver greater customer satisfaction and accelerate global expansion.

What you will learn:

  • Who we are and what we do
  • Challenges faced related to global inventory visibility
  • What to look for in service supply chain technology
  • Technology platforms to consider
  • Benefits and outcomes when the right technology is implemented
Speakers: Tye Brown, FlashTrac Product Manager

Successful Warranty Replacement Management: A Service Supply Chain Case Study

Breaking the cardinal rule of supply chain management — thou shalt mitigate risks through diversified relationships — blows up a time-honored industry trend. The potential cost savings and operational efficiencies gained through consolidating services with a single partner is enticing. Such a bold move requires one thing above all else: trust.

What you will learn:

  • Why a $50 billion technology conglomerate consolidated its North American warranty replacement chain
  • What steps they took to prepare for the maneuver
  • What challenges they faced
  • Outcomes they expected to achieve
  • What they achieved
Speakers: Host: John C. Sedlacek, VP of Client Services; Co-Host: Ryan Miller, VP of Global Marketing

Reduce Costs & Accelerate Revenues in Your Spare Parts Logistics

Delivering the Amazon-like post-sales support your customers expect – even demand – requires a reverse supply chain strategy that positions you to effectively manage total cost of ownership. When properly executed, the strategy can often create positive ROI from returned units.

What you will learn:

  • What is the service supply chain and why does it exist?
  • Challenges high-tech OEM leaders face related to global spare parts management
    • Overview of solutions to consider to overcoming them
  • How it’s possible to reduce costs of spare parts management while increasing revenue
    • 6 opportunities to explore
  • Your options to achieving spare parts management bliss
  • How to position you and your company to win faster in 2019
Presenter: Matt Zimmer, COO

How to Reduce Your Spare Parts Logistics Costs with Screen and Test Solutions

Transportation costs are unavoidable. However, a partner that has in-region experts who can handle your defective products and returns can reduce the time out of field for a product — but that is only the beginning of the savings in transportation.
Presenter: Marty Walsh, Sr. Director, Business Development, Repair Services

Implications Brexit has on Your Global Customer Support Services

Brexit, the looming divorce between the UK and EU, is a game-changer if you move spares and repairs through that part of the world. We will examine some of the many potential implications—and opportunities — Brexit might bring for high-tech supply chains, and explore what you can do now to prepare for the post-Brexit world of international trade.

What you will learn:

  • Where Brexit Stands Now – Sea of uncertainty
  • 6 Key Potential Implications for high-tech OEMs
  • Disruption is Not Without Opportunities
  • Plan Now – Create a Tangible “First-Mover Advantage”
Presenter: Philippe Jadoul, VP Global Network in Partner Management

Doing Business in Brazil: Opportunities, Challenges and Solutions

What you will learn: Brazil a hotbed of opportunity for you, but it also presents unique challenges. We’ll explore those challenges, including stringent customs regulations and a complex tax system, and offer solutions that can help you grow your business in one of the world’s leading emerging economies.
Presenter: Walter Santiago Jr. | Sr. Director of LATAM Operations