Delivering the Amazon-like post-sales support your customers expect – even demand – requires a reverse supply chain strategy that positions you to effectively manage total cost of ownership. When properly executed, the strategy can often create positive ROI from returned units.
What You’ll Learn:
- What is the service supply chain and why does it exist?
- Challenges high-tech OEM leaders face related to global spare parts management
- Overview of solutions to consider to overcoming them
- How it’s possible to reduce costs of spare parts management while increasing revenue
- 6 opportunities to explore
- Your options to achieving spare parts management bliss
- How to position you and your company to win faster in 2019
Presenter: Matt Zimmer, COO