The Challenges Logistics Managers Face
As a service logistics manager, you own total cost of ownership (TCO), fulfilling nearly impossible global SLAs and scaling with the growth of your company. In addition, you now must find even smarter solutions around no trouble found (NTF) managements, configure to order (CTO) and repair. As if that were not daunting enough, people in your position are underfunded and understaffed — and the expectations keep increasing.
To succeed, you must:
- Know where your installed base is and what SLAs are in place, by customer.
- Have warehouses located within SLA delivery times.
- Maintain visibility into global inventory and have stocking parameters in place.
- Have transportation options to cover all SLAs – with backup/contingency plans.
- Manage imports/exports by meeting all cumbersome compliance rules and regulations.
- Successfully ship the right spare part to the right place and at the right time.
In addition, every logistics manager has to expect the unexpected. External events completely out of your control can upend a supply chain and send costs spiraling. Nobody can predict a natural disaster, political crisis, or labor strike, but nevertheless logistics professionals have to be ready to respond at a moment’s notice.
Are you trying to handle all this by yourself or with a small staff? If the answer is yes, read on.