Customer Response Center
The foundation of every successful OEM is a highly efficient global service supply chain. To achieve this, ongoing support is vital.
Flash Global’s Customer Response Center (CRC) is a team of trained logistics professionals – available 24/7/365 to handle all aspects of your order and delivery processes in real-time. The CRC team serves as an extension of your team, and because of this responsibility, they have a sense of ownership for ensuring your parts arrive where they need to be, when they’re needed most.
Global Support
With its global footprint, Flash’s CRC is able to offer a 24/7, 365 days-a-year customer support operation. Knowledgeable Flash employees provide multilingual, in-region, and in-time zone support, and their knowledge of the local culture and geography enables them to expedite event recovery to better meet your needs.
And, because Flash’s CRC leverages a single global operating platform, we can offer global support, allowing for business continuity and quality control across borders. All of this leads to an elevated customer experience, on-time deliveries, expedited repairs, and increased uptime.
Complete Order
& Inventory Management
From placing the order, tracking, monitoring, and taking escalations, our team manages all elements within the life of a critical service parts order, allowing you to focus on other vital components of your business operations.
By taking proactive measures, like real-time tracking, our CRC team is able to effectively coordinate, manage, and monitor the service supply chain operations around the world.
Fueled by Local Experts
Led by a follow the sun approach, Flash’s CRC is staffed with experts in every time zone and region of the world. The CRC supports your specific needs such as order management, global trade, tracking, milestone management, mission control dispatch, and more.
In-Region Experts
Local knowledge of regional
culture and geography
24/7/365
Overlap from region-to-region
around the globe
Tracking Support
Coordinate, monitor & manage
real-time tracking
Global Network
Ability to flex labor across any
time zone & any region
Elite Standards
Consistent service standards
and expectations
On-Demand Assistance
Serving real-time needs of clients,
partners & Flash teams
Connect With Us
Contact us today to learn how we can provide your company the exceptional
ROI we’ve been providing the world’s leading high-tech companies.
Let us show you how we can help your company grow, too.
