Flash Global provides full-service repair solutions covering L1-L3, from standard whole unit repairs to complex repair and failure analysis on multilayer board products. Our technicians and processes are well suited to handle products that are in or out of warranty. We understand the difference and take action according to the entitlements defined in your maintenance agreements with end-customers.
Regardless of whether your part is in or out of warranty, we can set up seamless communications through B2B messaging with your repair vendors and inventory management partners, and you can achieve full visibility and track the status of each order as movements occur through FlashTrac, our integrated platform technology built specifically for the service supply chain.
If the product is under warranty, we follow the guidelines set forth in your maintenance agreements with your end customers. In some cases, we are authorized to make the repairs in a Flash facility. If not, we will ship the product to the original equipment manufacturer, contract manufacturer, or designated repair partner. Once the repairs are completed, the part is either sent directly back to the end customer or to a Flash stocking location.
The process is similar when handling products that are out of warranty. The product is shipped to Flash. We can reverse engineer the product and work directly with the OEM or contract manufacturer to ensure a top-quality process for the testing and repair of the product. We work diligently to maintain ECOs, parts availability, and repair standards for that product.
Flash’s depot repair services – include diagnosis and repair of business-class laptops, printers, desktops, servers, POS (retail point of sale) products, and associated parts. Flash’s ISO 9001 and 14001 certifications validate our commitment to quality and the environment. We can also become FDA registered and ISO 13485 compliant in select Flash locations to handle products for medical device manufacturers.
Flash’s depot repair service – is comprised of multiple product lines, has multiple OEM authorizations and warranty management that is scalable for global operations.
Our OEM authorized repair services – are highly strategic as part of our comprehensive service supply chain solutions. Our customers reduce supply lead times, vendors and cost of operations because of Flash’s global single-source solution.
Endorsed by more OEM authorizations – to better support product lines needed to be a market leader in full-service depot repair.