President & CEO
Having more than 20 years of senior leadership experience in the service supply chain industry, Sam Mikles has dedicated his career to serving customers. Read More
Paul Cascio has partnered with PineBridge Investments on a number of private equity investments and is on the Board of Directors for Proper Group and Flash Global. Read More
Will Henderson is a principal at HSBC Capital US (HCUS), serves on the boards for several portfolio companies of HCUS, as well as on select fund advisory boards. Read More
Paul Christians has an extensive background in acquiring, establishing, and growing thriving businesses. Read More
Dick Metzler has more than 25 years’ experience in the logistics business. During that time, he has held several key positions in the industry. Read More
Steve Blaz’s expertise spans over 25 years in the areas of worldwide service and support, strategic partnering, and business operations. Read More
Steve Hindmarch is a Managing Director at Graycliff Partners, a private equity spinout from HSBC. Steve previously served as Managing Director of HSBC Capital. Read More
An engineer-turned-entrepreneur, Jeff Sherwin believes technology and systems should be developed and delivered in ways that maximize flexibility and choice. Read More
President & CEO
Having more than 20+ years of senior leadership experience in the service supply chain industry, Sam Mikles has dedicated his career to serving customers. He has architected and built global service and support organizations for some of the worlds most recognized OEMs in the high-tech space.
Under his leadership at Hitachi Data Systems, Blue Coat Systems, and EMC, his teams designed, built, and implemented leading-edge global service and support solutions that provided superior performance and directly contributed to revenue acceleration, profitability growth, and ultimate customer satisfaction.
Sam joined Flash as Chief Operating Officer in August 2012 and took the reins as President & CEO in January 2014. With an extreme focus on process automation, data analytics, performance management, quality execution, and building high-performing teams, Sam is taking Flash to a higher level of global operational excellence to create consistency, predictability, and visibility in all that we do.
It’s all about serving the customer, ensuring their requirements are being met with extreme conviction and a controlled sense of urgency. I know what it’s like to be in the front-line seeking service-delivery nirvana, anywhere, anytime in some of the most challenging countries in the world… I was the customer, just like you. It’s our job to make each of our customers a hero without anyone ever knowing our name. Seamless operations with outstanding operational performance, wrapping ourselves around every customer to create consistency, predictability and visibility in all that we do. I want customers to be proud of their partnership with Flash as a true extension of their own team. I am extremely passionate about leading our transformation from a traditional 3PL to a service supply chain partner that is innovating and delivering value for you and your customers.” – Sam Mikles
Paul Cascio has partnered with PineBridge Investments on a number of private equity investments, including Proper Group, Flash Global, Madison Kipp, AZ Automotive, Tensar and Best Brands. He actively participates in the investment process and is on the Board of Directors of Flash Global and Proper Group.
Mr. Cascio is also the Founder and a Managing Member of 3S Advisors, LLC. 3S Advisors provides objective advice to entrepreneurs and business owners, helping them build shareholder value through a focus on strategy, scalability, and sustainability of the business model. Prior to founding 3S Advisors, Mr. Cascio was a Senior General Partner at Brantley Partners, a private equity organization founded in 1987. Before joining Brantley in May 1996, he was a Managing Director and head of the General Industrial Manufacturing and Services Group in the Corporate Finance Department at Dean Witter Reynolds Inc.
Mr. Cascio has a wide range of investment banking experience, having completed public debt and equity, private debt and equity, mergers and acquisitions, and fairness opinion assignments for a variety of industrial, consumer product, and healthcare-related companies.
Will Henderson is a principal at HSBC Capital US (HCUS), a firm he joined in 2007. Prior to HCUS, Mr. Henderson spent four years with MidMark Capital, a middle market buyout fund based in Morristown, N.J. Before joining MidMark, Mr. Henderson was an investment banker in the Mergers & Acquisitions Group at Bear Stearns.
Mr. Henderson graduated from the University of North Carolina at Chapel Hill, where he earned a Bachelor of Science degree in Business Administration with a concentration in Finance. He serves on the Board of Directors for several portfolio companies of HSBC Capital, as well as on select fund advisory boards.
Challenges in the current economy force companies to look for cost saving opportunities at every turn – without impeding their growth. Companies that focus on optimizing their capital investment while scaling capabilities globally, require likeminded service providers. Innovation plus optimization for growth equals cost reduction – truly innovative companies turn these cost reduction opportunities into new revenue streams.” – Will
Paul Christians has an extensive background in acquiring, establishing, and growing thriving businesses. His successful business ventures include the founding of Radar Business Systems, Corporate Supply Network, and Prime Office Products. Mr. Christians grew Prime Office Products into the third-largest independent office products reseller in the United States, and ultimately sold the company to Staples.
Mr. Christians subsequently founded Pace Investment Partners, where he now serves as Pace’s Chief Executive Officer.
Flash Global will continue to expand its footprint globally. We will open and build infrastructure in new geographies as the market requires. We will do so through both organic growth and through acquisitions.” – Paul
Dick Metzler has more than 25 years’ experience in the logistics business. During that time, he has held several key positions in the industry, including his current position as Vice President of Packaging at Great Lakes Cheese Company.
Prior to Great Lakes Cheese Company, Mr. Metzler was Chief Commercial Officer at Greatwide Logistics Services and an Executive Vice President at DHL, where he launched and rebranded DHL in the Americas. He also had P/L responsibility for DHL Canada, DHL Logistics, and DHL Same Day Services.
Prior to DHL, Mr. Metzler served as CEO of APL Logistics, where he oversaw the company’s growth from annual revenues of $400 million to $1 billion. He started his career at FedEx, where he progressed to Vice President and General Manager of FedEx Logistics.
Mr. Metzler is highly regarded in the logistics community. The American Society of Transportation & Logistics named him a Distinguished Logistics Professional in 2006, and the Transportation Marketing & Communications Association chose him as the Marketing Executive of the Year for 2005.
Service parts is the lubricant that keeps information flowing. As a result, almost every business is touched by service parts logistics. While users in the United States and other developed countries expect 100% service level from their technology infrastructure the same way they expect dial tone when they pick up their phone, that standard is far from pervasive in a variety of diverse geographies around the world. What will separate the IT winners and losers in this game of increased expectations is the ability to have the right part in the right place in the right condition with the right on when service will be performed.” – Dick
Steve Blaz’s expertise spans over 25 years in the areas of worldwide service and support, strategic partnering, and business operations. Throughout his career a key focus has been driving customer satisfaction improvements, operational excellence, and building high-performance teams.
Mr. Blaz spent 4 years as Vice President of Global Service Operations for Juniper Networks, successfully driving the restructuring and turnaround of its Service Operations. He dramatically improved customer satisfaction and on-time delivery to all-time highs, establishing operational excellence and reducing OpEx by over 40%.
Prior to Juniper, Mr. Blaz enjoyed 13 years with Cisco Systems, leading it’s Global Product Services and Global Onsite Services. While there, he oversaw the expansion of Cisco’s Onsite Services from $4 million to in excess of $1 billion.
Currently, with Steve Blaz & Associates, Mr. Blaz helps companies and service operations executives achieve world-class results. He speaks and consults on the topics of Globalization, Excellence, Business Process Re-Engineering, Ease of Doing Business, and Turnaround Strategy. Mr. Blaz is highly respected in the industry and serves on the advisory boards for Aberdeen Research and Worldwide Business Research.
In today’s economy, operational excellence is a must for to not only succeed, but in many cases, just to be viable. Customers are driving globalization. Emerging markets are becoming the norm. Information is expected at a moment’s notice and systems must be available upon demand. Failures happen and spare parts suddenly become mission critical. The most efficient way to scale a business to meet this demand is by developing strategic partnerships with best in class companies that specialize in this infrastructure and that can extend your operations. Companies who capitalize upon this approach position themselves to be more efficient, easier to do business with, and most importantly, become very responsive to their customers’ needs. These will be in a superior position compared to their competitors.” – Steve
Steve Hindmarch is a Managing Director at Graycliff Partners, a private equity spinout from HSBC. Steve previously served as Managing Director of HSBC Capital and spent years at HSBC in commercial/corporate lending, credit and investment banking in Toronto, London and New York.
Prior to joining HSBC, Mr. Hindmarch worked for the Bank of Canada and for an international freight forwarding company. He also continues to serve on the Board of Directors for several Graycliff portfolio companies.
Emerging markets are growing faster than developed economies and, more than ever, affect the development of the global economy. Working with Latin American investments and emerging markets on a daily basis proves more than ever that if corporations want to grow they cannot ignore BRIC market development. Service providers that emphasize this strategy provide the gateway to growth opportunities – Flash Global provides this leadership and innovation to support its clients’ growth.” – Stephen
Fueled by a passion for software and systems technology, Jeff Sherwin is an engineer-turned-entrepreneur who founded This Technology, Inc., an advertising media company. In late 2015, This Technology was acquired by Comcast Corporation to accelerate their strategic goal of monetizing content, delivered on any screen. Mr. Sherwin’s professional vision has always centered around his belief that technology and systems should be developed and delivered in ways that maximize flexibility and choice. This vision comes from Mr. Sherwin’s infrastructure and technology consulting with Fortune 500 media companies in the U.S. Television market.
Prior to establishing This Technology, Mr. Sherwin was co-founder and managing director of technology at Cauldron Solutions (now Media), where he drove the technical strategy and architecture behind the company’s product line and vision. He also has worked for DragonFly Mobile as director of research and development; and for iPrivacy LLC, a services firm focused on the security and anonymity of Internet-based transactions. Mr. Sherwin has also provided systems architecture & software development for major financial services institutions.
Mr. Sherwin earned both his B.S.E. in computer science and his MBA from Columbia University. He serves as the chairman of the Cindy Sherwin Memorial Foundation which is devoted to promoting wellness, physical fitness, and teaching the value of sound nutrition.
Deliver remarkable service supply chain solutions and support to our customers with a purposeful sense of urgency. Focus on meeting our customers’ needs as expected, anytime, every time and anywhere with flawless, efficient and transparent execution.