If recent news is any indicator, COVID-19 has delivered a clear message to businesses — focus on your core competencies. A major parcel carrier recently announced they were selling off their freight department. Based on quotes from executives, this move is in direct response to the COVID-19 “focus” message. Global lockdowns in 2020 pushed a record number of consumers online, driving volumes for e-commerce shopping and deliveries higher than ever with no slowdown in sight. This carrier’s decision to jettison a non-core business is a smart move and we are excited for them. If you’re a high- technology OEM, your core competencies include delivering high-quality products and services, pre- and post-sale while optimizing costs. Service supply chain and logistics solutions are part of your post-sales offering but aren’t your core competency. You’ve probably spent a bit of time exploring companies who specialize in this area — companies like the one mentioned at the beginning of this article. If so, you might want to dig deeper and ask yourself:
Over the past six months Flash Global has earned business from several top-tier high-tech companies who switched providers to partner with us — a company whose main focus is service logistics. Each decision was unique, but several common reasons were cited that motivated their switch from one of the larger e-commerce logistics and package delivery companies to Flash Global:
Focusing on core competencies is a strength, not a weakness. Making strategic business decisions to support your focus is crucial to achieving business success in 2021. Flash Global is laser focused on our competency: service logistics.
If you’d like to learn more about how to up-level your post-sales support game, we’re here for you. Grab some time with us whenever you’re ready.