Success at “going global” isn’t a slam-dunk. It’s true that international expansion helps many companies increase profits, dominate new markets, and mitigate economic risk.

However, few companies succeed on the international stage. In 2015 the Harvard Business Review found only 40% of… Read entire entry »

Traceability can go a long way toward determining product quality and customer satisfaction. How? Because you can’t ensure satisfaction if your promised repair time isn’t based on data. And you can’t improve product quality if don’t gather the right metrics on your process.

Repair… Read entire entry »

A company’s service supply chain is an increasingly key component of customer satisfaction. Forget about the reactive service model where you waited for something to break and then fixed it.

Today’s market expects 100% uptime, and that means investing in preemptive maintenance. Supporting 24/7… Read entire entry »

So much happens now “in the cloud” that it’s easy to forget technology systems still depend on hardware. You can’t afford system down time waiting for hardware to be fixed.

Maintaining a robust service supply chain is complicated and expensive. The right hardware asset management vendors … Read entire entry »

What does it take for a $50 billion technology conglomerate to buck the trend of diversification and consolidate their entire North American warranty replacement chain with Flash Global?

For this Flash customer, the answer is trust.

Granted, the potential savings of consolidating their… Read entire entry »

If you have ultimate responsibility over a high-tech OEM’s global service support program, you need a heavy hitter service supply chain partner, period. It’s all about end-to-end support around the world.

We love stepping into the batter’s box with the game on the line in the globa… Read entire entry »

Hurricanes close ports. Volcanoes shut down air travel. Political upheaval and labor disputes add costs and uncertainty. That’s why service supply chain resilience is critical to your business success.

Every link in the chain represents an opportunity for failure. With service supply chain… Read entire entry »

If the warehouse is the heart of business operations, the supply chain is the circulatory system that keeps it running. Making the right choice when selecting a supply chain management partner means so much more than short term gain: it’s a reduction in worries for months and years in the future,… Read entire entry »