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Customer Satisfaction

Our customers are the the “why” behind what we do. Every advancement we make in our service supply chain solutions is done with our current and future customers in mind.

Flash customers benefit from our global customer satisfaction activities that include:

  • Customer satisfaction surveys.
  • Proactive communication.
  • Business advisers who understand business needs analyze problems and develop solutions.
  • Develop, implement and communicate procedures for effective and efficient operations for our customers.
  • Collaborate to establish performance standards and meet or exceed service goals.
  • Build relationships between Flash, customers and partners, nurture/monitor relationships.
  • Develop cost reduction opportunities or process improvements.
  • Create cross-functional teams to develop solutions to meet customer needs.

Flash averages above 98% for all customer satisfaction KPIs

Rapidly changing business environments require rapid and accurate changes and we rely on our customers' continuous feedback to make those changes.

Case Studies

Talyst

Jul 20, 2016

Talyst, a leader in pharmacy automation, is dedicated to “engineering the safer pharmacy.” The company’s solutions provide enterprise-wide medic

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White papers

Global Trade Compliance Solutions

Aug 1, 2016

Trade compliance is a complex requirement if you're doing business globally. When done well, a trade compliance program can accelerate expansion, help

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Blog

Service Supply Chain Simplified Via Joint Venture

Jul 25, 2016

Flash Global and Global Convergence Inc. have created a new joint venture, Flash Global Convergence. Designed to deliver an enhanced suite of global

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